Skip to the content
Lychee Slicer Documentation
  • Lychee Slicer documentation
  • Technical support documentation
  • Contact us
  • Lychee Slicer documentation
  • Technical support documentation
  • Contact us
Using Lychee Slicer

Using Lychee Slicer

Getting started
  • Contacting our support – The information to provide
  • Download latest version
Files Scene Import and Exports
  • Difference between LYS and LYT (lite) scene files
Faqs

Faqs

  • FAQ filament slicer
Resin and Printing settings
  • Print Time Override: get control on your printing time
  • Essential information about the CTB v4 file format
  • Printing with the Creality a Halot printer and Lychee Slicer
  • How to update a printer / resin profile.
  • Adding non-listed resin brand
  • Why the resin profile doesn’t display all the settings?
  • Wrong 3D printing estimation time
Using Lychee Slicer
  • Differences between the different anti-aliasing
  • Missing 3D printer and resins
  • FAQ filament slicer
Export
  • How can I check my sliced files after the export?
  • Printer & resin profile import/export
Misc
  • User data and usages in Lychee Slicer
  • Reinitializing Lychee Slicer
  • Download Lychee Slicer
  • 3D Connexion / 3D mouse support.
  • What is the pronunciation of “Lychee”?
Issues

Issues

  • What is a non manifold geometry? How to fix it.
3D view and display
  • [windows] lychee run in the taskbar but doesn’t appear.
  • Windows Defender false-positive alert when installing Lychee Slicer Beta v3.5.3.
  • Zoom not working for MAC users.
  • What is a non manifold geometry? How to fix it.
  • WebGL 2 not supported error message
  • 3D view /objects disappeared while the interface is still visible
  • Nothing to Slice error message
Report an issue
  • How to get a log from Lychee Slicer?
3D printer and 3D printing troubleshooting
  • My printer stopped working at layer XX and is not responding
Orders and refunds

Orders and refunds

Your order
  • Refund
  • I need a copy of my invoice for my order. How do I get it?
  • No email for account activation
  • Home
  • Technical Support Lychee Slicer
  • Issues
  • Report an issue
  • How to get a log from Lychee Slicer?

How to get a log from Lychee Slicer?

Table of Contents
  • For Windows users:
  • For Mac OS users:
  • For Linux users:

Since 3.6.2 you can start Lychee Slicer in a special mod to get a log you can send us to help fix issues with the slicer.


For Windows users: #


Go to the installation folder of Lychee Slicer: C:\Program Files\LycheeSlicer using the file explorer.


Right-click in the folder and launch a command window/PowerShell window.


Type ./LycheeSlicer.exe –debug then enter to execute.

Lychee Slicer will start as usual. If it crashes, or if you close it, it will generate a log file. (Don’t start Lychee Slicer until you get the file or it will be reset)

 
Log.bin is located in: C:\Users\XXX\AppData\Roaming\LycheeSlicer where XXX is your user name.

To help us even further you can take a screenshot of the command window you have used to launch the slicer and the debug process window. (To access it right click on the Lychee slicer icon in the taskbar when the slicer is open, click on Debug Process)


Once the slicer is started, you can work as usual, as soon as the bug is triggered, close the application, take a screenshot of both command/debug windows and get the log.bin file. Send everything to contact@mango3d.io with a description of the issue.


For Mac OS users: #

Open a terminal window, and look for the terminal.app

Then type /Applications/LycheeSlicer.app/Contents/MacOS/LycheeSlicer –debug and press enter to launch the slicer.

Lychee Slicer will start as usual. If it crashes, or if you close it, it will generate a log file.

The log.bin file will be created in  /Users/XXXXX/Library/Application Support/ where XXXXX is your user name.

 (Don’t start Lychee Slicer until you get the file or it will be reset) 

To help us even further you can take a screenshot of the terminal window you have used to launch the slicer and one of the debug process windows. (To access it right click on the Lychee slicer icon in the taskbar when the slicer is open, click on Debug Process)

Once the slicer is started, you can work as usual, as soon as the bug is triggered, close the application, take a screenshot of both terminal/debug windows and get the log.bin file. Send everything to contact@mango3d.io with a description of the issue.

#

For Linux users: #

Sart Lychee Slicer from a terminal with this command: LycheeSlicer –debug.

Lychee Slicer will start as usual. If it crashes, or if you close it, it will generate a log file.

The log.bin file will be created in /home/XXXXX /.config/LycheeSlicer/logs.bin where XXXXX is your user name.


 (Don’t start Lychee Slicer until you get the file or it will be reset)

To help us even further you can take a screenshot of the terminal you have used to launch the slicer and the debug process window. 

Table of Contents
  • For Windows users:
  • For Mac OS users:
  • For Linux users:

© 2023 Lychee Slicer Documentation

Privacy Policy

Powered by WordPress

To the top ↑ Up ↑