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Lychee Slicer Documentation
  • Lychee Slicer documentation
  • Technical support documentation
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  • Lychee Slicer documentation
  • Technical support documentation
  • Contact us
Using Lychee Slicer

Using Lychee Slicer

Getting started
  • Contacting our support – The information to provide
  • Download latest version
Files Scene Import and Exports
  • Difference between LYS and LYT (lite) scene files
Faqs

Faqs

  • FAQ filament slicer
Resin and Printing settings
  • Print Time Override: get control on your printing time
  • Essential information about the CTB v4 file format
  • Printing with the Creality a Halot printer and Lychee Slicer
  • How to update a printer / resin profile.
  • Adding non-listed resin brand
  • Why the resin profile doesn’t display all the settings?
  • Wrong 3D printing estimation time
Using Lychee Slicer
  • Differences between the different anti-aliasing
  • Missing 3D printer and resins
  • FAQ filament slicer
Export
  • How can I check my sliced files after the export?
  • Printer & resin profile import/export
Misc
  • User data and usages in Lychee Slicer
  • Reinitializing Lychee Slicer
  • Download Lychee Slicer
  • 3D Connexion / 3D mouse support.
  • What is the pronunciation of “Lychee”?
Issues

Issues

  • What is a non manifold geometry? How to fix it.
3D view and display
  • [windows] lychee run in the taskbar but doesn’t appear.
  • Windows Defender false-positive alert when installing Lychee Slicer Beta v3.5.3.
  • Zoom not working for MAC users.
  • What is a non manifold geometry? How to fix it.
  • WebGL 2 not supported error message
  • 3D view /objects disappeared while the interface is still visible
  • Nothing to Slice error message
Report an issue
  • How to get a log from Lychee Slicer?
3D printer and 3D printing troubleshooting
  • My printer stopped working at layer XX and is not responding
Orders and refunds

Orders and refunds

Your order
  • Refund
  • I need a copy of my invoice for my order. How do I get it?
  • No email for account activation
  • Home
  • Technical Support Lychee Slicer
  • Faqs
  • Misc
  • User data and usages in Lychee Slicer

User data and usages in Lychee Slicer

As part of your use of Lychee Slicer, we collect specific data. Some are necessary for the operation of the software and your account, and some are for analytical purposes.

Below is a list of the data we collect and store on our servers and the data we analyze through third-party companies.

Please be aware that your data are only used in connection with your use of Lychee Slicer and/or other Mango 3D products. Your data is not sold to any other third party or used for any other purpose than our products. 

  • When you create your account, basic account information is filled in: first, last name, country, language, eventually address, and billing address. 
  • 3D printer list and associated resin settings (3D Printer section of the software)
  • If the printing history is enabled, the list of exported slices and their associated data:
    • Slice filename and a small thumbnail
    • Resin settings associated with the slice file
    • If any, the comment, rate, and modified printing time that you add into the history entry.
  • Anonymous usage of the application, not bonded to your account, using Google Analytics.

All your payment information, if you are a Pro or a Premium user, is managed by the company Mollie. We do not store any of your payment information, credit card number, or Paypal information, except the transaction IDs.

No 3D files or 3D models are sent to our servers. All your Lychee Slicer scenes remain on your computer.

If you have questions about your data usage or want to have your data removed, please contact us through our e-mail address: contact@mango3d.io. 

Following the regulations on personal data, you have the following rights:

– Right of access: to know if your data is processed and to obtain communication (Article 15 of the GDPR).

Right of rectification: correct inaccurate data or complete your data (Article 16 of the GDPR).

– Right to erasure: erase your data for a specific reason (Article 17 of the GDPR).

– Right to limitation of processing: your data will be retained but no longer used for the purposes previously mentioned (Article 18 of the GDPR).

– Right to data portability: retrieve your data provided to transmit it to another company (Article 20 of the GDPR).

– Right to object: to object to processing your data (Article 21 and 22 of the GDPR).

If you have any other questions regarding your data, you can refer to our Privacy Policy here: https://mango3d.io/privacy-policy/

Reinitializing Lychee Slicer

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