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Lychee Slicer Documentation
  • Resin
  • Filament
  • Technical support
  • Contact us
  • Resin
  • Filament
  • Technical support
  • Contact us
Using Lychee Slicer

Using Lychee Slicer

Getting started
  • Contacting our support – The information to provide
  • Download latest version
Files Scene Import and Exports
  • Difference between LYS and LYT (lite) scene files
Faqs

Faqs

  • FAQ filament slicer
Resin and Printing settings
  • Print Time Override: get control on your printing time
  • Essential information about the CTB v4 file format
  • Printing with the Creality a Halot printer and Lychee Slicer
  • How to update a printer / resin profile.
  • Adding non-listed resin brand
  • Why the resin profile doesn’t display all the settings?
  • Wrong 3D printing estimation time
Using Lychee Slicer
  • Differences between the different anti-aliasing
  • Missing 3D printer and resins
  • FAQ filament slicer
Export
  • How can I check my sliced files after the export?
  • Printer & resin profile import/export
Misc
  • User data and usages in Lychee Slicer
  • Reinitializing Lychee Slicer
  • Download Lychee Slicer
  • 3D Connexion / 3D mouse support.
  • What is the pronunciation of “Lychee”?
Issues

Issues

  • What is a non manifold geometry? How to fix it.
3D view and display
  • [windows] lychee run in the taskbar but doesn’t appear.
  • Windows Defender false-positive alert when installing Lychee Slicer Beta v3.5.3.
  • Zoom not working for MAC users.
  • What is a non manifold geometry? How to fix it.
  • WebGL 2 not supported error message
  • 3D view /objects disappeared while the interface is still visible
  • Nothing to Slice error message
Report an issue
  • How to get a log from Lychee Slicer?
3D printer and 3D printing troubleshooting
  • My printer stopped working at layer XX and is not responding
Orders and refunds

Orders and refunds

Your order
  • Refund
  • I need a copy of my invoice for my order. How do I get it?
  • No email for account activation
  • Home
  • Technical Support Lychee Slicer
  • Using Lychee Slicer
  • Getting started
  • Contacting our support – The information to provide

Contacting our support – The information to provide

If you need to contact our support for a technical issue with Lychee Slicer, you can do it through the Help > Contact menu in the application if you are a pro/premium user or through our online form.

Be very descriptive about your issue: the more information you can provide, the easier it will be for our team to understand your issue and look for a solution. 

What could be explicit for you may not be for someone else. Screenshots, files (STL, LYS, LYT), and other data are welcome.
You can send them through a download link using a service like Dropbox, WeTransfer, Google Drive…

Our support is only in English and French. We will reply only in these two languages. The messages in other languages will be translated through automatic translation tools.

We do our best to reply to your request in the 48h, during business days, local time (Europe GMT+1), but you may expect delays that could depend on our development workload.

Important: We also invite you to join our Discord server, which is quite active and could help you with your usage question. The community there is excellent and very active! It’s free and quite convenient (with a lot of other exciting Discord servers available)

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